A 24/7 help desk and NOC that answers with your name
Scale support without scaling payroll. ByteWyse engineers work your queue, watch your alerts and close tickets as your company, so your senior people can focus on projects and growth.
Managed IT Services & Support, done right the first time.
Delivered by senior engineers, documented to your standard, and handed back ready for your team to support.
- Tier 1–3 help desk: phone, email and portal support under your brand
- 24/7 NOC: alert triage and remediation in NinjaOne, ConnectWise, Datto and more
- Patch management: OS and third-party patching with reporting
- After-hours and overflow: nights, weekends, holidays and surge coverage
- Microsoft 365 and Entra ID administration: users, licensing, Intune and Exchange
- Cloud administration: day-to-day management of Azure and AWS workloads
- Monthly reporting: ticket volume, SLA attainment and recurring-issue analysis
Why MSPs hand us this work.
Round-the-clock coverage
Nights, weekends and holidays covered, without burning out your team or paying overtime.
SLA-driven
We work to your SLAs and report against them every month.
Invisible by design
Your clients only ever see your brand. NDA and non-solicitation are standard.
Managed IT Services & Support: common questions
Will our clients know ByteWyse is involved?
No. We answer as your company, use your tools and your templates, and sign an NDA with non-solicitation terms before we start.
Which RMM and PSA platforms do you support?
NinjaOne, ConnectWise Manage and Automate, Datto, Autotask, HaloPSA, Kaseya and N-able. If you run something else, ask: we probably know it.
Can we start with after-hours only?
Yes. Many partners start with after-hours and overflow coverage, then expand once they've seen the quality.
Let's scope your next managed it services project.
Tell us what you've sold or what's in the pipeline. We'll come back with a fixed-price scope you can mark up.
Free consultation · NDA on request · No obligation
Bundle it. Win the whole deal.
Infrastructure Deployment
Network, server, wireless and firewall rollouts, designed, racked and documented by senior engineers.
Learn moreCo-Managed IT Support
Extra senior hands for your team, or for internal IT departments, without adding headcount.
Learn moreCybersecurity Services
Hardening, EDR, vulnerability management and compliance work that keeps your clients insurable.
Learn more