Co-managed IT: your team, plus our bench
Keep control and add capacity. ByteWyse plugs senior engineers into your existing team for escalations, projects and specialist skills, so nothing stalls when your people are maxed out.
Co-Managed IT Support, done right the first time.
Delivered by senior engineers, documented to your standard, and handed back ready for your team to support.
- Escalation engineering: Tier 3 support for tough network, server and cloud issues
- Project capacity: extra engineers when the project calendar fills up
- Specialist skills: firewalls, virtualization, Azure and Microsoft 365, security
- Shared tooling: we work inside your RMM, PSA and documentation
- Flexible blocks: monthly retainers or pre-paid hour blocks
- Knowledge transfer: we document and teach, so your team grows as we go
Why MSPs hand us this work.
Senior talent, on tap
Skip the six-month hiring cycle for a senior engineer you only need part-time.
You stay in charge
You own the client relationship and the decisions. We do the work you assign.
Fast to start
Most partners are onboarded and taking tickets within two weeks.
Co-Managed IT Support: common questions
What is co-managed IT?
Co-managed IT is a shared model: your team keeps day-to-day ownership while an outside partner adds capacity, specialist skills or after-hours coverage. You decide what you hand over.
Do you work with internal IT departments as well as MSPs?
Yes. Internal IT teams use our co-managed service for escalations, projects and coverage gaps, the same way MSPs do.
Is there a minimum commitment?
Retainers are month to month after onboarding. Pre-paid hour blocks have no ongoing commitment.
Let's scope your next co-managed it support project.
Tell us what you've sold or what's in the pipeline. We'll come back with a fixed-price scope you can mark up.
Free consultation · NDA on request · No obligation
Bundle it. Win the whole deal.
Infrastructure Deployment
Network, server, wireless and firewall rollouts, designed, racked and documented by senior engineers.
Learn moreManaged IT Services & Support
White-label help desk and NOC that answers as your company, 24/7, inside your PSA.
Learn moreCybersecurity Services
Hardening, EDR, vulnerability management and compliance work that keeps your clients insurable.
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